Desktop automation reports are important to measure and track value, performance, and success of your solution and should be part of all your automation deployments.
The reports are not OOB and need to be designed and developed as part of your solution using real-time data collection and Cognos. For detailed information, see the Real-Time Data Collection Guide.
Provide executives with Solution Value Realization data:
Volume and duration of automations executed.
Time savings, transaction amount, ROI data.
Typical reports:
Total time saved.
Total $ amount refunded.
Additional business data: Which type of customers submit refund claims, for what reason, for which amounts, from which locations.
Provide your team with solution performance and troubleshooting data:
Enable your Business Analyst to review and analyze solution performance and value.
Identify, troubleshoot and re-run failed automations.
Typical reports:
Automation path audit.
Automation failure details.
Automation variations across end users.
